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Explore products and tools for seamless collaboration across office and home working spaces. Discover hybrid solutions. Discover new ways to use Zoom solutions to power your modern workforce. Network with other Zoom users, and share your own product and industry insights. Get documentation on deploying, managing, and using the Zoom platform.

Check out our new Work Transformation Summit page, and join our upcoming event to learn how leading organizations are building a smarter hybrid workspace for their employees. For the last week or so updates to the Zoom Add In for Outlook crash as the installer can’t find 5.

I’ve tried removing the Add In and reinstalling but with no joy – same problem. I can’t seem to find any site I can download 5. Any ideas, suggestions would be most welcome. Be safe. Go to Solution. View solution in original post. Hi RN. Many thanks for taking an interest in my small problem — appreciated.

Yes — I have downloaded the plugin but did it again as per your advice. I tried everything again — same problem. Hey PeterMoss99 JohnnyB gotcha, because the plugin did not get uninstalled, I believe we need to try the following: 1. Download the Outlook plugin installer 2. Rename the msi from “ZoomOutlookPluginSetup. Move the newly renamed msi installer to the folder path that Windows is looking for as displayed in the “User Source” path in the screenshot below.

Try installing the latest Outlook plugin again, and if you receive this prompt to locate the installation package, please browse to that file path and select the 5.

I also tried offering it 5. A silly question – can the installation program not over come this issue itself? Hey PeterMoss99 , when double-clicking on the installer are you able to go through the process? Rather than trying to source it in the file path? Hi there RN thanks for the suggestion. I tried that and got a funny error message see attachments which I clicked continue. But the installation took me back to wanting the 5. I have exact he same problem,since weeks.

Some automatic programm tries to update Zoom Outlook Plugin, bat fails when trying to find old version 5. I’ve also been encountering the same issue for several weeks. Tried all the same things mentioned above, but I still can’t seem to uninstall that previous version. And can’t seem to update to the newest version without first uninstalling the old version, so I’m stuck as well. Any suggestions?

Hi Istewart. I’m equally stuck – tried everything. If one could download the ‘true’ 5. Short of that, I hope Zoom update the installer to overcome this missing file and do what needs to be done in order to progress the installation. Same issue here, I’ve tried everything above. Zoom please share the old plugin msi’s so we can move past this issue!! But I tried and wasn’t able to download. I was told by their support person “Sorry Peter, this is a dedicated support line for manage engine products “Patch Manager Plus and Desktop Central”.

Are you able to post the file here so I can pick it up? Hey tjanes98 Thank you sooooooooo much for this. I downloaded the 5. Thanks, biggly. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features.

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Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Updates for Zoom Add In for Outlook crashes. Go to solution. PeterMoss99 Listener. In response to tjanes All forum topics Previous Topic Next Topic.

RN Zoom Moderator. If my reply helped, don’t forget to click the accept as solution button! In response to RN. Preview file. In response to PeterMoss Move the newly renamed msi installer to the folder path that Windows is looking for as displayed in the “User Source” path in the screenshot below 4.

Let me know if that helps! JohnnyB Listener. Hi, I have exact he same problem,since weeks. I have no problem to update Zoom Desktop in general Any idea how to get rid of this annoying update try?

Many Thanks Johnny B. In response to lstewart. Hi there, i found a way to uninstall the Plugin. My IT guy helped me find the file direct from Zoom Thank you very much, after months of struggling it worked!!!

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